At Zaivari, each jewellery piece is thoughtfully manufactured and thoroughly inspected before dispatch. Being a manufacturing brand, our policies are structured to ensure fairness, transparency, and product authenticity.

Opening Video Requirement:

For any return or refund request, an opening video is mandatory.
The video must clearly show:
• The sealed package before opening
• The product being unpacked
• The visible damage (if any)

Without a valid opening video, no return or refund request will be accepted.

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Refund Policy
• Refunds are initiated only if the product is damaged at the time of delivery.
• A refund will be processed strictly when both conditions are met:
• A proper opening video is provided, and
• The product is confirmed to be damaged.
• The damaged product must be sent back to us in its original packaging for inspection.
• Refunds will be initiated only after we receive and verify the returned product.
• Refund requests without an opening video or without product return will not be entertained.
• The order must be placed from the customer’s end; refunds are processed post verification only.

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Return Policy
• Returns are accepted only in case of damaged products.
• An opening video is compulsory to raise a return request.
• Products that are not damaged, or that show signs of use, alteration, or tampering, are not eligible for return.
• If the product is found to be in proper condition upon inspection, the return request will be declined.

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Order Processing Disclaimer
• As Zaivari is a manufacturing brand, orders move into production shortly after confirmation.
• Once 36 hours have passed from order placement, the order cannot be cancelled, returned, or modified by us.
• Customers are advised to carefully review all order details before placing the order.